When the Department of Education introduced new metrics on how student loan services would be ranked, Nelnet had to pivot from mainly preventing loan default to encouraging borrowers to enter healthy repayment plans.
Client: Nelnet Diversified Services, the company’s loan servicing segment
Strategy: Interviewing business segment leaders and Washington lobbyists, I gathered history and data to help associates understand changes the business was making to SOP. It was important to attack this meaty topic with simple language.
Delivery: Nelnet’s intranet, hosted on Sharepoint
Outcomes: Associates better understand the ‘why’ behind changes the business made.